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CCBCC EDI Frequently Asked Questions

EDI

I am a CCBCC Customer - how can I get my questions answered regarding EDI?

I am a CCBCC Vendor or Supplier - how can I get my questions answered regarding EDI?

I am an EDI support person for a CCBCC business partner - how can I get my questions answered regarding EDI?

I did not receive an EDI transmission I expected from CCBCC - what do I do?

What are CCBCC approved communication methods for transmitting EDI documents?

When and how often can I transmit my transactions?

Does the trading partner agreement have to be signed prior to testing EDI transactions with CCBCC?

Does CCBCC trade other EDI transactions besides the ones identified on the website?

What if there are errors in an EDI transmission?

 

I am a CCBCC Customer - how can I get my questions answered regarding EDI?
There are several ways - you can go to the Customer Setups tab and select either Getting Started for Customers or Frequently Asked Questions, or using the CCBCC Business Contacts page you can contact someone at CCBCC either via email or by phone.

I am a CCBCC Vendor or Supplier - how can I get my questions answered regarding EDI?
There are several ways - you can go to the Vendor Setups tab and select either Getting Started for Vendors or Frequently Asked Questions, or using the CCBCC Business Contacts page you can contact someone at CCBCC either via email or by phone.

I am an EDI support person for a CCBCC business partner - how can I get my questions answered regarding EDI?
There are several ways - you can go to the EDI Setups tab and select either Getting Started for EDI Support or Frequently Asked Questions, or using the CCBCC EDI Contacts page you can contact someone at CCBCC either via email or by phone. You will also find similar options under the CCBCC Customer or Vendor tabs if you would like to locate the appropriate business information or people.

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I did not receive an EDI transmission I expected from CCBCC - what do I do?
If you are EDI support from a CCBCC EDI trading partner, please verify that your internal systems did not have problems and lose the transmission. Also, please check the VAN if you are a VAN customer, in case the data has not been picked up, or in case someone else in your company already picked it up and processed it. If you are an FTP or AS2 customer, please verify that those processes are functioning properly at your receiving site.

If you are business support from a CCBCC EDI trading partner, please check with your EDI support folks and possibly other IT support to verify the transmission was not lost in your internal systems or is still waiting to be processed before you will see it.

If you have verified that your internal systems are working properly, please refer to the CCBCC EDI Contacts page under the EDI Setups tab to contact our EDI Support Team for help with locating the transmission. Our normal business hours are 8:00 AM through 4:00 PM. Please leave a voice mail if you cannot get us and we will return your call.

What are CCBCC approved communication methods for transmitting EDI documents?
Communication methods approved by CCBCC for transmitting EDI documents are AS2, Secure FTP, VPN and VAN.

When and how often can I transmit my transactions?
When and how often you transmit documents depends on the arrangements with the VAN or your trading partner. Currently, CCBCC picks up mail from their VAN mailbox multiple times a day, and FTP and AS2 connections are normally open, though processing may take place later in the day.

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Does the trading partner agreement have to be signed prior to testing EDI transactions with CCBCC?
No, the Trading Partner Agreement does not have to be signed prior to testing, however the agreement must be signed prior to going “live” with CCBCC.

Does CCBCC trade other EDI transactions besides the ones identified on the website?
Yes, we trade a number of other EDI transactions and we trade other ANSI X12 versions other than 4010. Our goal is to standardize on version 4010 for existing transaction sets, but we try to work with potential trading partners to find mutually beneficial solutions to electronic business needs.

What if there are errors in an EDI transmission?
If the transmission process is failing, work with the VAN or our EDI Support Team to resolve the problems. If there are data errors, the source of the data is normally responsible to correct and resend the data. Please let us know if you have sent bad data in case we can stop it from processing through our system. Also, please let us know if you think we have sent bad data to you so we can resolve the problem and resend good data.

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